The owner of the online store RICHARDTEA.EE (hereinafter the Online Store) is OÜ TANTRADE (registration code 16349466), located in Estonia, Harju county, Tallinn, Pirita district, Padriku tee 7/21, 11912..
Sales contract validity, merchandise and price information
The terms of sale apply to the purchase of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. The price includes a delivery fee.
The fee for the delivery of the goods depends on the location of the buyer and the method of delivery.
The delivery fee will be displayed to the buyer when placing the order. Information about the product is provided in the Webshop directly next to the product.
Forming the order
To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid via a bank link or other payment solution.
The contract comes into force from the receipt of the amount to be paid to the online store's current account.
If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned, usually within 1-2 working days. Depending on the payment method, it may take up to 7 working days to arrive.
Goods are sent to the following countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, USA, Canada, Slovenia , Finland, France, Croatia, Czech Republic, Sweden and Estonia.
The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.
Shipments within Estonia generally arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery takes place within 3-45 calendar days.
In exceptional cases, you have the right to deliver the goods within 60 calendar days.
If the Online Store has informed the buyer on the website or in the order confirmation about delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Store shall apply.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days
The right of withdrawal does not apply if the buyer is a legal entity.
In order to use the 14-day right of return, the ordered goods may not be used in any other way than is necessary to make sure of the nature, characteristics and functioning of the goods in a way that is allowed to test the goods in a physical store.
If the goods have been used for purposes other than what is necessary to verify the nature, properties and functioning of the goods, or if there are signs of use or wear, the Online Store has the right to reduce the return fee according to the decrease in the value of the goods.
In order to return the goods, a statement of withdrawal from the purchase of the goods must be submitted, the form of which can be foundfrom here:statement of withdrawal and send it to the e-mail address firstname.lastname@example.org no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store will return to the buyer without delay, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.
The online store can refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided evidence that he has returned the item, whichever occurs first.
If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the standard delivery method.
The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer, if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.
A claim submission right
The online store is responsible for the non-compliance of the goods sold to the buyer with the contractual conditions or a defect that already existed at the time of handing over the item and that appears up to two years after the goods were handed over to the buyer. During this first year from the transfer of the thing to the buyer, it is assumed that
the deficiency already existed at the time of the transfer of the matter. Refuting the corresponding assumption is the responsibility of the Online Store.
The buyer has the right, in the event of a deficiency, to contact the online store within two months at the latest by sending an email
write to email@example.com or call: +372 5604 0983.
The online store is not responsible for defects that have arisen after the delivery of the goods due to the actions or inaction of the consumer (incorrect use, accident, etc.) or if it is normal wear and tear due to normal use of the item.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.
The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.
If the buyer has any complaints about the Online Store, they should be sent by e-mail to firstname.lastname@example.org or by phone: +372 5604 0983.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer has the option of contacting the Consumer Disputes Committee. You can familiarize yourself with the procedural conditions and submit an applicationhere. The competence of the Consumer Disputes Committee is to resolve disputes arising from the contract concluded between the buyer and the Online Store. Review of the buyer's complaint by the commission is free of charge.
The buyer can turn to the consumer dispute resolution platform of the European Uniontowards